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Server NLM licences show two in use, but it dosn't it in use

We have a Server NLM licences, and show that an user is using two licences, and user no start program and when the program start take a licence but the program don't work, and reduce number of licences enables to use.
How can i resolv the trouble?
asked 3 years ago in progeCAD by gabriel_cartagena / Level: Smart End of the Tape Measure (7 points)

1 Answer

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Best answer
Dear progeCAD Customer,

download the progeCAD NLMTroubleshooter from the following link:

You have to save it on the machine where the NLM license is not released, when the progeCAD software is closed, in its installation folder.
You access this location right clicking the progeCAD launching icon > selecting the Properties option > pressing the Open File Location button.

Before running it, you have to open the Windows Tasks Manager and verify that the icad.exe process is no longer active.

Please let us know if you managed to solve the reported issue acting the proposed way. Thank you.

Best regards
answered 3 years ago by progeCAD / Level: Engineering Manager (3,688 points)

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